Artificial intelligence (AI) is changing the casino field by optimizing operations, boosting customer experiences, and improving security standards. A 2023 report by Deloitte reveals that AI technologies can enhance operational efficiency by up to 30%, permitting casinos to more efficiently manage capabilities and refine service delivery.
One notable figure in this field is David Schwartz, a gaming expert and the former leader of the Center for Gaming Research at the University of Nevada, Las Vegas. His insights into the implementation of AI in casinos can be located on his Twitter profile.
In 2022, the Bellagio in Las Vegas introduced an […]

Casino loyalty initiatives have evolved considerably over the time, developing from basic punch cards to sophisticated digital networks that record player actions and preferences. These initiatives are intended to compensate frequent visitors with diverse benefits, including complimentary play, dining, and exclusive access to events. According to a 2023 report by the American Gaming Association, nearly 80% of casino patrons engage in some type of loyalty program, emphasizing their significance in customer retention.
One significant individual in the casino loyalty environment is Jim Murren, former CEO of MGM Resorts International, who played a key role in modernizing loyalty schemes. Under his […]